Privacy Policy

3.1 Service Provision: To provide, maintain, and improve the Service, including processing your images and delivering compression results.

3.2 Account Management: To create and manage your account, authenticate your identity, and maintain your subscription.

3.3 Billing and Payments: To process payments, issue invoices, and manage your subscription billing.

3.4 Communications: To send you service-related notifications, updates, security alerts, and support messages.

3.5 Analytics and Improvement: To analyze usage patterns, monitor performance, and improve our Service features and algorithms.

3.6 Security: To detect, prevent, and address security issues, fraud, and other illegal or unauthorized activities.

3.7 Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our Terms of Service.

3.8 Marketing (with consent): To send promotional materials and product updates if you have opted in to receive such communications.

4.1 Temporary Processing: Images uploaded to our Service are processed in real-time using our GAN-based compression technology. Original and compressed images are stored temporarily in memory during processing.

4.2 Zero Retention Policy: We maintain a strict zero data retention policy for image content. Images are automatically deleted from our servers immediately after compression is complete and results are delivered to you. We do not permanently store, analyze, or use your images for any purpose beyond compression.

4.3 Metadata Only: We retain only non-identifying metadata about compressions (file size, compression ratio, timestamp) for usage tracking and billing purposes. This metadata does not include image content or identifying information about your images.

4.4 No Training Data: Your images are never used to train our machine learning models or for any research purposes without your explicit, separate consent.

5.1 Third-Party Service Providers: We share information with trusted service providers who assist in operating our Service:

• Stripe: Payment processing (PCI-DSS compliant)
• Railway: Infrastructure and hosting
• Email service providers: Transactional and marketing emails
• Analytics providers: Service usage analytics

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.2 Legal Requirements: We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or illegal activity
• Protect the safety of users or the public

5.3 Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5.4 No Selling of Data: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6.1 Security Measures: We implement industry-standard security measures to protect your information:

• TLS/SSL encryption for all data transmission
• Encrypted password storage using bcrypt
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure cloud infrastructure with SOC 2 compliance
• Automated backups and disaster recovery procedures

6.2 Limitations: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6.3 Your Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

7.1 Account Information: We retain your account information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal and regulatory compliance (typically 7 years for financial records).

7.2 Usage Data: Usage statistics and logs are retained for analytical purposes and may be aggregated and anonymized for long-term analysis.

7.3 Image Data: As stated, all image data is deleted immediately after processing and is not retained.

You have the following rights regarding your personal information:

8.1 Access: You can request access to the personal information we hold about you.

8.2 Correction: You can update or correct your account information at any time through your account settings.

8.3 Deletion: You can request deletion of your account and associated data. Some information may be retained as required by law.

8.4 Data Portability: You can request a copy of your data in a machine-readable format.

8.5 Opt-Out: You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or updating your preferences.

8.6 Do Not Track: We currently do not respond to Do Not Track signals, but we do not track users across third-party websites.

To exercise these rights, contact us at privacy@neuralcompresspro.com

9.1 Cookies We Use: We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and basic functionality
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences

9.2 Cookie Control: You can control cookies through your browser settings. Note that disabling essential cookies may affect Service functionality.

9.3 Third-Party Analytics: We may use services like Google Analytics to analyze Service usage. These services have their own privacy policies.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

12.1 Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.

12.2 Right to Delete: You can request deletion of your personal information, subject to certain exceptions.

12.3 Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell personal information.

12.4 Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, email us at privacy@neuralcompresspro.com with "CCPA Request" in the subject line.

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

13.1 Legal Basis: We process your data based on:

• Contract performance (providing the Service)
• Legitimate interests (improving the Service, security)
• Legal compliance
• Your consent (marketing communications)

13.2 Your Rights: You have the right to access, rectify, erase, restrict processing, object to processing, and data portability.

13.3 Withdrawal of Consent: You can withdraw consent at any time where we rely on consent to process your data.

13.4 Complaints: You have the right to lodge a complaint with your local data protection authority.

Contact our Data Protection Officer at dpo@neuralcompresspro.com